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Terms & Conditions

Terms and Conditions (“Terms”) between the individual, firm or company named in the attached proposal (“the Client”) and Want To Impress Limited, incorporated and registered in England and Wales with company number 06794815 whose registered office is at 48 Glebe Terrace, Dunston, Gateshead, NE11 9NQ (“Want To Impress”)

The Agreement

Want To Impress shall provide the services (“the Services”) or the equipment (the “Equipment”) as set out in the attached proposal, to the Client subject to these Terms. Any changes or additions to the Services, Equipment or these Terms must be agreed in writing by Want To Impress and the Client.

The instruction by the Client to Want To Impress to start work on the Services, or to supply the
equipment referred to below shall be deemed to mean that the Client has accepted Want To
Impress’ proposal and has agreed that these Terms will apply to this contract.

The Services supplied to the Client under these Terms shall be supplied by Want To Impress
and purchased by the Client for the fixed duration as set out in the attached proposal, (unless
terminated earlier in accordance with condition 7).

The Client shall at its own expense supply Want To Impress with all necessary documents or
other materials, and all necessary data or other information relating to the Equipment or Services (“Client Material”), within sufficient time to enable Want To Impress to provide the Equipment or Services in accordance with this contract. The Client shall ensure the accuracy of all Client

Material.

The Services or Equipment shall be provided in accordance with any proposal issued by Want to Impress or otherwise in accordance with Want To Impress’ website relating to the Services or
Equipment from time to time, subject to these Terms.

Want To Impress may correct any typographical or other errors or omissions in any brochure,
promotional literature, quotation or other document relating to the provision of the Services or the supply of Equipment without any liability to the Client.

Want To Impress may at any time without notifying the Client make any changes to the
Equipment or Services which are necessary to comply with any applicable safety or other statutory requirements, or which do not materially affect the nature or quality of the Equipment or Services.

Charges

Subject to any special terms agreed, the Client shall pay Want To Impress’ charges for the
Equipment or Services as set out in the attached proposal and any additional sums which are
agreed between Want To Impress and the Client for the supply of Equipment or the provision of the Services.

All charges quoted to the Client for the supply of Equipment or the provision of the Services are
exclusive of any Value Added Tax.

The Client shall pay Want To Impress’ charges for the Services without any set off, deduction or condition within 14 days of the date of invoice in accordance with the terms as set out in the
attached proposal and shall pay for the Equipment in any event on or before the date of delivery.

If payment is not made on the due date, Want To Impress shall be entitled, without limiting any other rights it may have, to charge interest on the outstanding amount (both before and after any judgment) in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 from the due date until the outstanding amount is paid in full.

Risk and Title

Risk in the Equipment passes to the Client upon delivery.

Title to the Equipment shall not pass to the Client until Want To Impress has received payment in full (in cash or cleared funds) for all such Equipment, and all other sums which are, or which become, due to Want To Impress for sales of Equipment or the supply of the Services, or on any account

Quality of Equipment

Where Want To Impress is not the manufacturer of the Equipment, Want To Impress shall
endeavour to transfer to the Client the benefit of any warranty or guarantee given to Want To
Impress. No other warranty or guarantee will be given by Want To Impress, save as are required to be given by law.

Warranties and Liability

Want To Impress warrants to the Client that the Services will be provided using reasonable care
and skill and, as far as reasonably possible, in accordance with the proposal. Where in
connection with the provision of the Services Want To Impress supplies any goods or services
obtained from a third party, Want To Impress does not give any warranty, guarantee or other term as to their quality, fitness for purpose or otherwise, but shall, where possible, assign to the Client the benefit of any warranty, guarantee or indemnity given by the person supplying the goods to Want To Impress.

Want To Impress shall have no liability to the Client for any loss, damage, costs, expenses or
other claims for compensation arising from any information, material or instructions supplied by the Client which are incomplete, incorrect, inaccurate, illegible, out of sequence or in the wrong form, or arising from their late arrival or non-arrival, or any other fault of the Client.

Except in respect of death or personal injury caused by Want To Impress’ negligence, or as
expressly provided in these Terms, Want To Impress shall not be liable to the Client by reason ofany representation (unless fraudulent), or any implied warranty, condition or other term, or anyduty at common law, or under the express terms of this contract, for any loss of profit or anyindirect, special or consequential loss, damage, costs, expenses or other claims (whetherc aused by the negligence of Want To Impress, its servants or agents or otherwise) which ariseout of or in connection with the provision of the Services or supply of Equipment or their use by the Client, and the entire liability of Want To Impress under or in connection with this contract shall not exceed the amount of Want To Impress’ charges for the provision of the Services or supply of Equipment, except as expressly provided in these Terms.

Want To Impress shall not be liable to the Client or be deemed to be in breach of this contract
by reason of any failure to perform any of Want To Impress’ obligations in relation to the Services or supply of Equipment, if the delay or failure was due to any cause beyond Want To Impress’ reasonable control.

Termination

Either party may (without limiting any other remedy) at any time terminate this contract by giving written notice to the other if the other commits any breach of these Terms and (if capable of remedy) fails to remedy the breach within 30 days after being required by written notice to do so, or if the other goes into liquidation, becomes bankrupt, makes a voluntary arrangement with its creditors or has a receiver or administrator appointed.

Publicity

Want To Impress may use any work or part thereof made under this contract in its own publicity
material without the prior written consent of the Client.

General

These Terms together with the details in the attached proposal constitute the entire agreement
between the parties which supersede any previous agreement or understanding and may not be varied except in writing between the parties. All other terms, express or implied by statute or otherwise, are excluded to the fullest extent permitted by law.

A notice required or permitted to be given by either party to the other under these Terms shall be in writing addressed to the other party at its registered office or principal place of business or such other address as may at the relevant time have been notified pursuant to this provision to the party giving the notice.

No failure or delay by either party in exercising any of its rights under this contract shall be deemed to be a waiver of that right, and no waiver by either party of any breach of this contract
by the other shall be considered as a waiver of any subsequent breach of the same or any other provision.

If any provision of these Terms is held by any court or other competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Terms and the
remainder of the provision in question shall not be affected. If any dispute arises out of this Agreement the parties will attempt to settle it by mediation in accordance with the Centre for Dispute Resolution (CEDR) Model Mediation Procedure. English law shall apply to this contract, and the parties agree to submit to the non-exclusive
jurisdiction of the English courts.

Additional chargeable elements

Travel at £0.40p per mile beyond 150 miles (round trip) from Newcastle upon Tyne.

Overnight accommodation (with prior agreement) at £80 per night per Want To Impress team
member to ensure the travelling safety of our staff